Service:
We strive to give you the best customer service available with our large team of customer service staff
including live chat support, phone support, and an email ticket system, so if you need assistance you can
contact us 24/7.
Track Your Order:
Orders will be processed and shipped within 2 business days of the order being placed.
A shipping confirmation is emailed to you as soon as your purchased product has been shipped, which will allow you to track the status of your shipment online.
You will be sent the tracking number of the parcel and expected delivery date.
If you have not received an order confirmation with parcel tracking information, please email us. If you are not completely satisfied or if there is a
discrepancy with your order, please retain all documentation and packaging and contact us immediately by sending an email for assistance.
Shipping Options
For multi-item orders, they shipped in two ways: 1) Ship all items in the fewest shipments possible (lowest shipping charges) If all items are available, they products will be
shipped at once and you will pay a single delivery charge. If some items are in stock and others are back-ordered, shipping will be delayed in order to ship the in stock and
back-ordered items together. Items may be shipped in multiple shipments at our discretion, but at no extra charge. 2) Ship items as they become available (fastest delivery)
If all items are available and in stock, they will be shipped all at once and you will pay a single delivery charge. If some items are in stock and others are back-ordered,
the items in stock will be shipped immediately while the back-ordered items will be shipped as soon as they become available. Each shipment will incur shipping charges.
To estimate the total delivery time for your purchase, please allow one to two business days to process your order.
International shipping:
Customers are responsible for complying with their country's laws, customs, regulations, taxes and duties. We holds no responsibility for any parcels delayed or detained due
to the country's customs. Your order may be subject to import duties or taxes, which are levied when the parcel reaches the country and must be paid by you. If you choose not
to pay these duties or taxes, we will not refund your order.
Internationally, we use International Federal Express only as the parcels are insured and traceable. Prices vary depending on weight and size of the order. Should the event
arise where your parcel is lost in shipment and not held in customs, we will replace or refund that part of your order. we are unable to refund or allow replacement of
parcels seized by customs.
We are required by customs to describe the contents of the parcels sent internationally. For confidentiality reasons, we will use euphemisms such as "lotion" or "toys"
on the forms.
We strives for 100% satisfaction on every order. In the event that you are dissatisfied with your purchase for any reason, you can exchange the item for another or return
the item(s) that are still sealed in its original packaging for a full refund.
To make a return, download and fill out our Customer Service Form. Send this completed form to. A customer service representative will respond within 15 working days.
Your return or exchange will be processed within 7 working days.
We do not accept returns of the free gifts.
If you are returning or exchanging an item internationally, you will be responsible for the shipping costs and any duties or taxes levied.
Warranty Information
Most of the products sold, are guaranteed against breakage for the first 30 days after your shipment is delivered. The defective item may be exchanged for a new one or
returned for a full refund.
If, at any time, you require assistance with your returns or exchanges, please do not hesitate to call our Customer Service line.
You must be 18 years of age to access explicit material on website.
We value and respect the privacy of its customers and will never sell personal information to other companies. We fully understands the need to protect your personal information
while online and has developed this policy as a means to provide you with the utmost privacy possible. This Privacy Policy describes our practices regarding the collection and
use of information throughout our website. By using the Site or obtaining any product or service through this Site, you agree the limited collection and use of information as
outlined in this Policy. If you do not agree to this Policy, please do not use the Site.
We may from time to time update this Private Policy to reflect changing technology and other factors. We will notify you of changes to the private Policy by posting the updated
private Policy on this page. We ask that you bookmark and periodically review this page to ensure that you remain familiar with the most current version of the Private Policy.
There are times when we may share information with shipping, payment processing and credit card companies in order to improve the quality of service. To receive communication
from us, be sure to add our website to your safe sender list in your internet email program.
How to Clean Your Sex Toys Based on Materials
Here are tips to clean your sex toys properly. It is important to properly clean your toys to keep them maintained and also for sanitary reasons. If you plan to share your sex
toy with a partner, we recommend using a condom to prevent the spread of STDs and other bacteria, in addition to proper cleaning.
When you first receive your sex toy, make sure you clean it prior to using it. In addition, check your toys to make sure there are no rips in the silicone, rubber, or jelly.
Look over your glass and hard plastic toys to make sure there are no cracks. Any tears or cracks in the product can trap bacteria, and cannot be cleaned properly.
Sex Toys Made of Rubber/Jelly: Sex toys that are made of rubber or jelly are porous and can trap dirt and bacteria. You can clean these toys with a gentle anti-bacterial soap
and water. If you are going to use antibacterial soap, make sure all the soap is gone completely from the product to prevent any damage to the toy or irritation to you. There
are numerous sex-toy cleaners on the market that we would advise using that are made specifically to clean sex toys such as Before & After Toy Cleaner and Pjur Med Clean. We
do recommend using a condom on these products to ensure the utmost safety. Let air dry or wipe with soft cloth.
Sex Toys Made of Silicone: Products made of silicone are nonporous, which means they do not absorb bacteria like jelly toys. Use a sex-toy cleaner or gentle antibacterial soap
and water to clean. Silicone sex toys that are not battery operated or do not contain an electrical system can be boil for about two minutes. Let air dry or wipe with soft
cloth.
Sex Toys Made of Hard Plastic or Acrylic: You can use a sex toy cleaner or gentle antibacterial soap and water. Let air dry or wipe down with a soft cloth.
Sex Toys Made of Glass, Pyrex, or Stainless Steel: Use a sex-toy cleaner or wash with gentle antibacterial soap and water. You can also boil or place your glass or Pyrex toys
in the dishwasher if they do not contain a battery compartment or any electrical system.
Sex Toys Made of Realistic Materials Such as Cyberskin, UR3, Soft Touch, Futurotic, and Neoskin: These types of materials are typically used in erection rings and male
masturbation toys, such as sleeves and realistic vaginas. Wash these products with warm water and antibacterial soap. After a thorough cleaning, let the product air dry
completely. Then, apply a light coating of cornstarch to the product to keep the product maintained and fresh.
With any sex toy, make sure that you store it in a cool, dry area. Avoid direct sunlight and always remove the batteries prior to storing.
